At 99rt, responsible gaming is not a footnote — it is a core part of how we operate. We provide every player on our platform with the tools, information, and support needed to keep betting an enjoyable, controlled activity.
99rt gives you direct control over your own gaming behavior. Every tool below is available free of charge and can be activated instantly by contacting our support team.
Set a daily, weekly, or monthly cap on the amount you can deposit into your 99rt account. Once a limit is in place, it cannot be raised for 24 hours — giving you time to reflect before increasing it. Lowering a limit takes effect immediately.
Configure the maximum length of a single gaming session. When your limit is reached, you will receive a prominent on-screen notification and be prompted to log out. You can set limits ranging from 30 minutes to 8 hours per session.
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks can be set to appear every 15, 30, or 60 minutes to help you stay aware of your activity.
Take a short break from the platform with our time-out feature. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in or place any bets, but your account remains open.
If you need a more significant break, self-exclusion blocks access to your account for a defined period — 30 days, 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period. Contact support to activate.
Set a maximum net loss threshold over a daily, weekly, or monthly period. Once your loss limit is reached, you will be automatically locked out from placing further bets until the period resets. Contact support to configure your loss limit.
How to Activate These Tools: All player protection tools on 99rt can be activated by contacting our support team via 24/7 live chat or by emailing [email protected]. Our agents will implement your chosen restriction immediately. Certain restrictions (such as increasing deposit limits or reducing self-exclusion periods) require a mandatory 24-hour cooling-off period before taking effect.
Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward regaining control. The following information is provided to help you or someone you care about.
Ask yourself the following questions honestly. If you answer "yes" to two or more, consider speaking with a professional.
99rt operates under a comprehensive responsible gaming framework designed to protect all players on our platform, with particular attention to the most vulnerable.
All players registering on 99rt must complete a mandatory identity verification process (KYC) before being permitted to deposit, place bets, or withdraw winnings. For Indonesian residents, this typically involves submitting a copy of your KTP (national identity card) along with proof of address and proof of payment method ownership.
We use industry-standard identity verification technology to confirm that every player is at least 21 years of age. Any account found to have been registered by a person under 21 will be closed immediately, all bets voided, and deposited funds returned. We encourage parents and guardians to use parental control software on household devices to prevent underage access to online gambling platforms.
Deposit limits allow you to control how much money you can transfer into your 99rt account over a defined time period — daily, weekly, or monthly. Once a limit is in place, the system will automatically block any deposit attempt that would cause you to exceed it.
How to set a deposit limit:
Reach out to our 24/7 live chat team or email [email protected] with your requested limit amount and time period.
For security, we will confirm your identity before applying the limit to your account.
Lowering a limit takes effect immediately. Raising a limit requires a 24-hour cooling-off period before the new limit becomes active.
Example: If you set a weekly deposit limit of Rp 2.000.000, the platform will prevent you from depositing more than that amount over any rolling 7-day period, even if you have funds in your bank account or e-wallet. This gives you predictable control over your spending.
If you feel you need a break from gambling, 99rt offers two options — a short-term time-out (also called a "cooling-off period") or a longer-term self-exclusion.
Time-Out (Cooling-Off):
Self-Exclusion:
Important: Self-exclusion applies only to the 99rt platform. If you believe you have a gambling problem, we strongly encourage you to register with national or international self-exclusion programs to block your access to all gambling sites, not just ours. Our support team can provide guidance on these programs.
99rt uses automated monitoring systems and trained staff to identify patterns of behavior that may indicate problem gambling. These systems analyze factors such as deposit frequency, bet sizes relative to account balance, session length, chasing losses, and rapid increases in spending.
If our systems flag potentially harmful behavior, our responsible gaming team may reach out to you via email or in-platform notification to check in, provide information about player protection tools, and encourage you to consider setting limits or taking a break.
In more serious cases, we reserve the right to impose mandatory deposit limits, time-outs, or account restrictions on a player's account if we have reasonable grounds to believe that the player is experiencing gambling-related harm and is unable or unwilling to self-regulate.
All games on the 99rt platform — including slots, live casino, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting betting), and sportsbook markets such as bandar bola (football betting) — operate under transparent, auditable rules.
Where applicable, we display the Return to Player (RTP) percentage for each game prominently on the game information screen. RTP represents the theoretical percentage of total wagers that a game will return to players over time. For example, a slot with 96% RTP will return Rp 96 for every Rp 100 wagered on average over millions of spins. Individual sessions will vary significantly.
Sportsbook odds and togel payout structures are clearly stated before you place a bet. We do not use hidden terms or misleading advertising to encourage excessive play. All bonuses and promotions come with clear, written terms that explain wagering requirements and restrictions.
99rt does not offer credit betting or advance-of-funds services. You can only bet with money you have already deposited into your account from your own verified bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) or verified e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja).
We do not provide loans, overdrafts, or any form of credit to players. If you do not have sufficient balance in your account, you will not be able to place a bet. This policy protects players from accumulating gambling debt.
If you or someone you know is struggling with gambling, confidential support is available 24 hours a day. You are not alone, and asking for help is a sign of strength, not weakness.
Our 24/7 live chat and email support team can activate any player protection tool, answer questions about responsible gaming policies, or provide a listening ear if you need one.
Live Chat AvailableFor private, non-urgent enquiries about responsible gaming tools, self-exclusion, or general support, reach out via email. We aim to respond within 24 hours.
[email protected]We encourage players experiencing gambling-related harm to seek professional support from trained counselors. Organizations specializing in gambling addiction offer free, confidential services.
Indonesia-based helplinesConnecting with others who have faced similar challenges can be powerful. International organizations such as Gamblers Anonymous offer peer-led support meetings (some available online).
Online & In-PersonRemember: Reaching out for help is the first and most important step toward regaining control. Whether you contact us, a professional counselor, or a peer support group, every conversation is confidential. There is no shame in asking for help — problem gambling is a recognized behavioral health issue, and effective treatment is available.
Quick answers to common questions about responsible gaming on 99rt.
Whether you have a question about deposit limits, want to activate a time-out, or simply need someone to talk to, our team is available around the clock. Reach out now — confidentially and without judgment.