At 99rt, your privacy is a core commitment — not an afterthought. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Six principles that guide how 99rt handles every piece of data entrusted to us by our players.
All data is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. We apply industry-standard security at every layer.
We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Ever.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
We collect only the data that is genuinely necessary to operate the platform, process payments, and comply with legal obligations.
We retain personal data only for as long as necessary for the stated purpose or as required by applicable law, then delete or anonymize it.
This policy is written in plain, accessible English. We will notify you of any material changes before they take effect.
This Privacy Policy ("Policy") describes how 99rt ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player") who access or use the online betting and gaming platform operated at https://99rt.cam (the "Platform").
99rt is committed to protecting your privacy and handling your personal data with the care, transparency, and integrity that you deserve. This Policy applies to all players on the 99rt platform, including those accessing our services from Indonesia — our primary market — and should be read alongside our Terms & Conditions.
By registering an account on 99rt or by continuing to use the Platform after any update to this Policy, you acknowledge that you have read, understood, and agreed to the practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to close your account.
Note for Indonesian Players: 99rt serves players across Indonesia, including those in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Makassar, and beyond. All personal data is handled in accordance with internationally recognized data protection principles. You must be at least 21 years of age to use the Platform.
For the purposes of this Policy, the following terms shall have the meanings set out below:
99rt collects the following categories of personal data:
When you create an account on 99rt, we collect: your full legal name; date of birth; email address; mobile phone number; residential address (including city, province, and postal code); and a username and password of your choosing.
To comply with anti-money laundering (AML) and identity verification obligations, we collect: copies of your government-issued photo identification (for Indonesian residents, typically your KTP); proof of residential address (e.g., a recent utility bill or bank statement); proof of payment method ownership (e.g., a screenshot of your BCA, BRI, BNI, or Mandiri mobile banking account header); and, in some cases, a selfie holding your identity document.
To process deposits and withdrawals, we collect: bank account numbers and account holder names (for transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, or BSI); e-wallet identifiers (for OVO, DANA, GoPay, ShopeePay, and LinkAja); transaction histories; and deposit and withdrawal amounts denominated in Indonesian Rupiah (IDR / Rp).
We collect comprehensive records of your activity on the Platform, including: all bets placed and their outcomes; games played (slots, live casino, togel, sabung ayam, sports betting); session duration and frequency; bonus claims and wagering history; and customer support interactions.
When you access the Platform, we automatically collect: your IP address; device type, model, and operating system; browser type and version; referring URL; pages visited and clickstream data; and session timestamps. This data is used for security, fraud prevention, and platform optimization purposes.
Any communications you send to or receive from 99rt — including live chat transcripts, emails, and support tickets — are recorded and retained for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, email, phone, address, DOB | Account creation & management |
| KYC / Identity | KTP copy, proof of address, selfie | Identity verification & AML compliance |
| Financial | Bank account, e-wallet ID, transactions | Deposits, withdrawals & fraud prevention |
| Betting & Gaming | Bets placed, games played, session data | Service delivery & responsible gaming |
| Technical | IP address, device type, browser | Security, fraud detection & analytics |
| Communications | Chat logs, emails, support tickets | Support quality & dispute resolution |
99rt collects personal data through the following channels and mechanisms:
Important: 99rt will never purchase personal data lists from data brokers or third-party lead generation services for the purpose of unsolicited direct marketing.
We process your personal data only for specific, clearly defined purposes. The table below sets out each purpose and the corresponding data categories used:
We use your registration data to create and maintain your account, authenticate your identity on login, manage your account preferences, and communicate important platform updates or service changes to you.
We use your financial data and KYC data to process deposits and withdrawals securely, verify that payment methods belong to the registered account holder, and detect and prevent fraudulent transactions.
We use your betting and gaming activity data to deliver the services you have requested — including settling bets, awarding winnings, applying bonuses, and personalizing your experience on the Platform.
We are required to process certain categories of personal data to comply with our AML obligations, identity verification requirements, and any lawful order from a competent authority. This includes retaining transaction records and KYC documentation for the legally required retention period.
We use your betting history, session frequency, and account activity data to monitor for indicators of problem gambling, apply self-exclusion restrictions where requested, and fulfil our responsible gaming obligations. For more information, see our Responsible Gaming page.
We use technical data — including IP addresses, device fingerprints, and login timestamps — to detect unauthorized access attempts, identify multi-accounting, flag suspicious betting patterns, and protect the integrity of the Platform.
We use your communications data and account history to provide accurate, efficient customer support, resolve disputes, and maintain quality assurance records of our support interactions.
Where you have opted in to marketing communications, we may use your contact details and behavioral data to send you relevant promotional offers, bonus notifications, and event-based communications (for example, promotions around BRI Liga 1 fixtures, Idul Fitri, or Ramadhan). You may opt out of marketing communications at any time by contacting [email protected].
99rt processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
99rt does not sell your personal data. We share personal data only with the categories of third parties described below, and only to the extent necessary for the stated purpose:
To process deposits and withdrawals, we share relevant financial and identity data with our banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers act as independent data controllers for their own payment processing activities and are subject to their own privacy policies.
We engage licensed third-party KYC and AML compliance vendors to perform identity verification, document authentication, sanctions screening, and fraud risk scoring. These vendors process your KYC data solely on our instructions and under binding data processing agreements.
Our Platform integrates games and live dealer products from third-party providers including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Pocket Games Soft. These providers may receive anonymized or pseudonymized session data necessary to deliver and settle games. They do not receive your full identity or financial data.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by a valid legal order, warrant, or statutory obligation. We will notify you of any such disclosure where legally permitted to do so.
We may share personal data with our legal counsel, auditors, and other professional advisers on a strictly need-to-know basis, subject to professional confidentiality obligations.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable prior notice of any such transfer and of any material changes to this Policy that result from it.
Reminder: We require all third parties that process personal data on our behalf to implement appropriate technical and organizational security measures and to process that data solely in accordance with our documented instructions.
As an online platform serving players across Indonesia and operating with global technology infrastructure and game content providers, some of your personal data may be transferred to and processed in countries outside Indonesia. These may include countries in Southeast Asia, Europe, or North America where our technology partners and data processors are located.
Where such transfers occur, we take reasonable steps to ensure that your personal data receives an equivalent level of protection to that provided in Indonesia. These steps may include entering into standard contractual data processing agreements with the relevant recipients, conducting due diligence on the recipient's security practices, and applying appropriate technical controls such as encryption during transmission.
By using the 99rt Platform, you acknowledge and consent to such international transfers of your personal data as described in this section, subject always to the protections described above.
99rt uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core features such as account authentication, session management, and security controls. You cannot opt out of strictly necessary cookies while using the Platform.
These cookies collect anonymized information about how players use the Platform — for example, which pages are visited most frequently and where errors occur. This data helps us identify and resolve performance issues and improve the overall user experience.
These cookies remember your preferences and settings — such as your selected language, preferred sports markets, or notification preferences — so that we can deliver a more personalized experience each time you log in.
Where you have provided consent, marketing cookies allow us to track which promotions and content have been most relevant to you, so that we can tailor future communications accordingly. These cookies do not collect or store personally identifiable information beyond a pseudonymous identifier.
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality or performance of the Platform. Detailed instructions for managing cookies in common browsers are available through each browser provider's support documentation.
Note: Third-party game providers embedded within the Platform may set their own cookies for the purpose of delivering and tracking game sessions. These are subject to each provider's own cookie policy, not ours.
99rt retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Contractual & legal obligation |
| KYC Documents | 5 years from date of collection | AML regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | AML regulatory requirement |
| Betting & Gaming History | 3 years post-account closure | Legitimate interests / dispute resolution |
| Support Communications | 3 years from date of last interaction | Quality assurance & dispute resolution |
| Technical / Log Data | 12 months from collection | Security & fraud prevention |
| Marketing Preferences | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual. Where deletion is not immediately possible due to technical constraints (e.g., backup systems), we will take steps to isolate the data from further processing until deletion is feasible.
Subject to applicable law and our legitimate interests in maintaining platform security and complying with legal obligations, you have the following rights in relation to your personal data held by 99rt:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days (WIB) and aim to respond in full within 30 calendar days. We may require you to verify your identity before processing any data rights request.
Please Note: Some rights are subject to limitations. For example, we may not be able to delete data that we are legally required to retain for AML or regulatory compliance purposes. In such cases, we will inform you of the reason and the applicable retention period.
The 99rt Platform is strictly intended for adults. You must be at least 21 years of age to register an account and use our Services. We do not knowingly collect personal data from individuals under the age of 21.
If we discover that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on our Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Parents and guardians are encouraged to make use of parental control tools available on household devices and internet service providers to prevent underage access to online gambling platforms.
99rt takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
While we implement robust security measures, no system is entirely impenetrable. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take all reasonable steps to mitigate the impact of the breach.
Your Role in Security: You are responsible for keeping your account credentials confidential. Never share your password or 2FA codes with anyone — including individuals claiming to be 99rt staff. 99rt will never ask for your password via email, live chat, or any other channel.
The 99rt Platform integrates third-party services — including game content providers such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Pocket Games Soft — to deliver the full range of betting and gaming products available on the Platform. While we take care to engage reputable partners, these third-party services operate under their own privacy policies and are independent data controllers for the personal data they collect through their own systems.
99rt is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party services with which you interact, particularly those related to game providers, payment processors, and analytics platforms.
The Platform does not contain links to external websites outside of the 99rt ecosystem. Any future integration of third-party tools or external links will be disclosed in an updated version of this Policy.
99rt reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform functionality. When we make material changes to this Policy, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least 7 days before the changes take effect — except where changes are required immediately by applicable law or regulatory guidance.
The "Last Updated" date displayed at the top of this page reflects the date on which the Policy was most recently revised. The most current version of this Policy will always be available at https://99rt.cam/privacy-policy. We encourage you to review this page periodically to stay informed of how we are protecting your data.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with any changes, you must discontinue use of the Platform and request account closure before the revised Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 99rt, please contact our Data Protection team through any of the following channels:
Our support team includes native Indonesian-speaking agents who are available around the clock. Whether your query relates to data access, correction, deletion, or any other privacy matter, we are committed to addressing your request promptly and transparently.
For formal legal notices relating to data protection, please direct correspondence in writing to our registered operating address, obtainable by submitting a written request to [email protected].
Responsible Gaming: If you feel that gambling is negatively affecting you or someone you know, please visit our Responsible Gaming page for self-exclusion tools and support resources. 21+ only. Bet responsibly.
Our support team is available 24/7 to address any privacy concerns. You can also review our Terms & Conditions or visit our FAQ for further guidance.